Last updated: September 2026
These terms apply to all bookings made with FLY LIKE EAGLES LTD, 300 Bath Street, Glasgow G2 4JR (“we”, “us”). Please read them carefully before booking. By paying a deposit you accept these terms on behalf of everyone named on the booking.
1. Booking and payment
A booking is confirmed when we issue a written confirmation and you have paid the deposit (normally 20 to 30 percent of the trip price, or more where a supplier requires it, such as gorilla permits). The balance is due 60 days before departure, unless stated otherwise on your confirmation. For bookings made within 60 days of departure, full payment is due at the time of booking.
2. Prices
Prices are quoted per person and, unless stated, are based on two people sharing. Prices are held for 7 days from the date of quotation and are confirmed once your deposit is received. After that, the price of your trip will not change except where government action, taxes, or currency movement outside our control require it, and we will absorb an amount equivalent to 2 percent of the trip price before passing on any increase.
3. What is included
Your confirmation and the trip page set out exactly what is included. International flights, visas, travel insurance, tips and personal expenses are excluded unless specifically listed.
4. Changes by you
If you want to change a confirmed booking we will try to help. An administration fee of £50 per change applies, plus any charges imposed by suppliers. Name changes and date changes close to departure may be treated as a cancellation and rebooking.
5. Cancellation by you
Cancellation must be made in writing. Our cancellation charges are set out in the Cancellation and Refund Policy and depend on how far before departure you cancel. Some elements, such as permits, park fees and certain flights, are non-refundable from the moment they are booked.
6. Changes or cancellation by us
We plan itineraries carefully but occasionally have to make changes. Minor changes will be notified to you. If we have to make a significant change or cancel your trip, you may accept the change, accept an alternative trip of equivalent value, or receive a full refund of money paid to us. We are not liable for changes or cancellation caused by events outside our control.
7. Insurance
Adequate travel insurance is a condition of booking. It must cover medical expenses, repatriation, cancellation and curtailment, and, for trekking trips, activity at altitude and emergency evacuation. You must give us your policy details before departure.
8. Passports, visas and health
You are responsible for holding a valid passport, the correct visas and any required vaccinations. We will give general guidance but cannot be held responsible for entry being refused because your documents are not in order.
9. Your responsibilities
You must follow the reasonable instructions of guides and local operators, particularly on safari and in the mountains. We may end a client’s trip without refund if their behaviour endangers others or seriously disrupts the group.
10. Complaints
If something goes wrong during your trip, tell your guide or local operator immediately so it can be put right. If it cannot be resolved, contact us, and write to us within 28 days of returning home.
11. Liability
We accept responsibility for arranging the services in your confirmation with reasonable care and skill. Our liability for any claim is limited to the price of the trip, except where personal injury or death results from our negligence. Many services are provided by independent suppliers whose own terms apply.
12. Law
These terms are governed by the law of Scotland and any dispute will be dealt with by the Scottish courts.
Contact
FLY LIKE EAGLES LTD, 300 Bath Street, Glasgow G2 4JR. Email: contact@flylikeeagle.com.
